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PATIENT SURVEY: QUALITY OF CARE

Please rate the following about your visit to King-Mar Diagnostic Centre:

Waiting time

How long you had to wait to get an appointment.
Poor
Fair
Good
Very Good
Excellent
N/A
How long you had to wait in the clinic waiting room for your appointment.
Poor
Fair
Good
Very Good
Excellent
N/A

Instructions: How well the clinic staff explained to you how to prepare for the test(s) and what to expect

Before the test(s)
Poor
Fair
Good
Very Good
Excellent
N/A
During the test(s)
Poor
Fair
Good
Very Good
Excellent
N/A
After the test(s)
Poor
Fair
Good
Very Good
Excellent
N/A

Ease of getting information

Willingness of staff to answer your questions.
Poor
Fair
Good
Very Good
Excellent
N/A

Information you received

How clear and complete the explanations were about any possible risks and complications of the tests.
Poor
Fair
Good
Very Good
Excellent
N/A

Concern and care by clinic staff

Courtesy and respect you received.
Poor
Fair
Good
Very Good
Excellent
N/A
Friendliness and kindness.
Poor
Fair
Good
Very Good
Excellent
N/A
How well the staff listened to you.
Poor
Fair
Good
Very Good
Excellent
N/A
How well the staff understood what you thought was important.
Poor
Fair
Good
Very Good
Excellent
N/A

Safety and security

Provisions for your safety and security of your belongings.
Poor
Fair
Good
Very Good
Excellent
N/A

Privacy

How well your privacy was considered.
Poor
Fair
Good
Very Good
Excellent
N/A

Overall quality of care

Poor
Fair
Good
Very Good
Excellent
N/A
Would you recommend King-Mar to a friend or family member if they needed services that it provides?
Yes
No
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